Terms &
conditions
Last updated 29 July 2026
Draft pending legal review. These terms have not yet been checked by a solicitor and contain placeholders marked [LIKE THIS] that must be completed before the marketplace accepts payment. Do not rely on them as legal advice.
1. Who we are
No New Clubs ("NNC", "we", "us") operates the marketplace at nonewclubs.com, where golfers buy and sell pre-owned golf clubs from one another.
We are [REGISTERED COMPANY NAME], a company registered in England and Wales under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS]. Our VAT number is [VAT NUMBER, OR DELETE IF NOT VAT REGISTERED]. You can reach us at hello@nonewclubs.com.
By using the site, listing a club or buying one, you agree to these terms. If you do not agree with them, please do not use the site.
2. What No New Clubs is — and isn't
We are a marketplace, not a shop. We do not own, hold, inspect or sell the clubs listed here. Every club is owned and sold by the individual golfer who listed it.
When you buy a club, the contract of sale is between you and that seller, not between you and us. What we provide is the platform, the payment handling, the postage, and the protection scheme set out in these terms and on our protection page.
This matters for your legal rights. Most sellers here are private individuals rather than businesses. When you buy from a private seller, you have fewer statutory rights than when you buy from a trader — for example, the goods do not have to be of satisfactory quality under the Consumer Rights Act 2015 in the same way. What a private seller must do is describe the club accurately and legally own it. Our protection scheme exists to fill some of that gap, but it is our own policy rather than a statutory right.
If you are selling as a business rather than as a private individual, you must tell us, because additional consumer law obligations will apply to your sales.
3. Your account
You must be at least 18 and resident in the United Kingdom to buy or sell here.
You are responsible for the details you give us being accurate and for keeping your account secure. Tell us promptly if you think someone else has access to it.
4. Selling a club
When you list a club, you confirm that:
- You own it outright and are entitled to sell it. It is not stolen, borrowed, on finance or subject to anyone else's claim.
- It is genuine. Counterfeit and replica clubs are banned outright and will be removed.
- Your photographs are of the actual club you are selling — not stock images, not a similar model.
- Your description and condition grade are honest, including any damage, repairs, replacement shafts or grips, and non-standard components.
- You will send the club within three working days of us telling you it has sold.
Listings are reviewed before they appear. We may decline or remove any listing, and we do not have to give a reason.
5. Condition grading
Clubs are graded from 10 down to 5 using the scale published on our about page. Grading honestly is the single most important obligation a seller has here, and it is the standard against which any dispute is judged.
Grades describe cosmetic and playing condition. A grade is not a warranty that a club will suit you, perform to any standard, or conform to the rules of any competition.
6. Buying a club
Placing an order is an offer to buy. The sale is formed when we confirm the order by email and take payment.
Read the description, grade and photographs before ordering. Used clubs show wear, and the grade tells you how much.
7. Payment and how we hold money
Payments are processed by [PAYMENT PROVIDER]. We do not store your card details.
When you buy, the full amount is taken and held by us. It is not passed to the seller at that point. We tell the seller the club has sold and issue a postage label. The money is released to the seller, less our fee, once the inspection window in section 10 has closed without a valid claim.
Holding funds this way protects both sides: a seller never ships before payment is secured, and a buyer's money never reaches a seller before the club has arrived and been checked.
8. Our fee
We charge sellers 5% of the sale price, deducted when funds are released. Listing is free, and buyers pay no platform fee.
Postage is charged separately and shown before checkout. We will give notice before changing our fees, and any change will not affect listings already live.
9. Postage and delivery
We issue a prepaid, tracked and insured postage label for each sale. Sellers must use that label, package the club properly, and send it within three working days.
If a seller does not ship in time, we may cancel the sale and refund the buyer in full.
If tracking shows a club was lost or damaged in transit, we will refund the buyer and claim on the carrier's insurance. The seller is not left out of pocket for a carrier's failure, provided the club was properly packaged and sent with the label we supplied.
10. The 48-hour inspection window
Buyers have 48 hours from delivery to tell us that a club is materially different from its listing. Claims must be made through hello@nonewclubs.com and include photographs.
If no claim is made in that window, the sale is treated as complete and the seller is paid.
11. Disputes, returns and refunds
Where a buyer claims in time, we hold the funds and review the evidence — the listing photographs and grade against the buyer's photographs. We aim to decide within five working days, and we may ask either side for more information.
We may then:
- Uphold the claim. The buyer returns the club, we pay return postage, and refund in full once it reaches the seller.
- Agree a partial refund, where the difference is real but minor and both sides accept it.
- Reject the claim, where the club matches its listing, and release payment to the seller.
We decide these claims as the operator of the marketplace, applying these terms. Our decision does not affect either party's right to pursue the other directly, or to take the matter elsewhere.
We do not cover wear consistent with the stated grade, damage occurring after delivery, a club that simply did not suit the buyer, or anything arranged outside the site.
12. Cancellation rights
Buying from a private individual is not a "distance contract with a trader", so the statutory 14-day right to cancel under the Consumer Contracts Regulations 2013 does not generally apply to these sales. Where a club is sold by a business seller, that right does apply and the seller must honour it.
Our inspection window covers clubs that are not as described. It is not a change-of-mind return.
Sellers may withdraw a listing at any time before it sells, but not after.
13. Things you must not do
- List counterfeit, stolen or misdescribed goods.
- Take a deal off the platform to avoid fees. Do this and you lose every protection in these terms, and we may close your account.
- Use someone else's photographs or identity.
- Manipulate prices, listings or any feedback system.
- Interfere with the site's operation or security, or scrape it without our written permission.
14. Removing listings and accounts
We may remove a listing, hold a payment, or suspend or close an account where we reasonably believe these terms have been broken, or where we are required to. Where we can, we will tell you why. Holding a payment while we investigate a claim is not a penalty — it protects both sides until the facts are clear.
15. Our responsibility to you
We provide the marketplace with reasonable care and skill, but we do not inspect clubs and we are not the seller. We are not responsible for the accuracy of a seller's description beyond operating the protection scheme described here.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability to you in connection with any sale is limited to the amount you paid for that club, plus postage.
We are not liable for losses that were not foreseeable, or for loss of profit or opportunity.
Nothing here affects your statutory rights.
16. Your data
We handle personal data in line with our privacy policy. In short: we collect what we need to run a sale — your name, contact details, town and payment information — and we share a buyer's delivery address with the seller only so the club can be sent. We do not sell your data.
17. Changes to these terms
We may update these terms. The version that applies to a sale is the one published when the order was placed. We will post material changes on this page with a new "last updated" date.
18. Governing law and complaints
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may bring proceedings in your own courts.
If something has gone wrong, email us first at hello@nonewclubs.com. We aim to reply within two working days.
19. Contact
No New Clubs — hello@nonewclubs.com
[REGISTERED COMPANY NAME], [REGISTERED ADDRESS]